Adjudica.AI — Glass Box Solutions, Inc.
Effective Date: February 23, 2026 Version: 1.1 Last Updated: 2026-02-23
TL;DR: EULA for Adjudica.AI — a California Workers' Compensation legal AI tool. Key requirements: (1) attorneys represent and warrant they are using this software for legal work and supervising all users under California ethical standards (Section 1A); (2) a BAA must be signed before uploading any PHI; (3) liability is limited to fees paid in the prior 12 months. Governed by California law.
Related Documents
→ legal/final-documents/product/BAA_AI_ADDENDUM.md — required before uploading any PHI
→ legal/final-documents/corporate/PRIVACY_POLICY.md — how Glass Box handles your data
→ legal/compliance/regulations/HIPAA_COMPLETE.md — full HIPAA compliance framework
Document History
| Version | Date | Changes |
|---|---|---|
| 1.0 | 2026-01-15 | Initial EULA |
| 1.1 | 2026-02-23 | Added Section 1A: Professional Supervision Requirement - Comprehensive attorney supervision and review requirements to comply with CA Business & Professions Code § 6125 and CA Rules of Professional Conduct Rule 5.3. Legal review completed. |
IMPORTANT — PLEASE ACTUALLY READ THIS
This End User License Agreement ("EULA" or "Agreement") is a legal agreement between you ("User," "you," or "your") and Glass Box Solutions, Inc. ("Company," "we," "us," or "our") for use of the Adjudica.AI platform (the "Software").
By using the Software, you agree to this Agreement. We know — nobody reads these things. But this one's written by humans who tried to make it readable, and it covers important stuff like AI limitations, your responsibilities, and our respective liabilities. Worth a skim, at least.
If you're signing up on behalf of a law firm, you're representing that you have authority to bind the firm. If that's above your pay grade, loop in someone who can.
Definitions
Lawyers love defined terms. Here are ours.
"Agreement" or "EULA" means this End User License Agreement, including all sections and any amendments.
"AI Output" means any text, analysis, summary, form suggestion, citation, calculation, or other content generated by the Software's artificial intelligence features. AI Output requires Verification before reliance — that's the deal.
"Authorized User" means a Licensed Attorney or a non-attorney legal professional operating under Professional Supervision who is permitted to access the Software under your subscription.
"Business Associate Agreement" or "BAA" means the HIPAA-required agreement governing Protected Health Information. Must be signed before you upload medical records. Non-negotiable.
"Company," "Glass Box Solutions," "we," "us," or "our" means Glass Box Solutions, Inc., a California corporation headquartered in Orange County.
"Hallucination" means AI-generated content that sounds plausible but is factually wrong — fabricated citations, non-existent cases, confident but incorrect conclusions. It happens with all current AI technology. That's why you verify.
"Licensed Attorney" means an attorney admitted to practice and in good standing with the California State Bar (or another U.S. state bar). Suspended, inactive, or disbarred attorneys don't qualify.
"Non-Attorney User" means paralegals, legal assistants, law clerks, and other legal professionals who are not Licensed Attorneys. Non-Attorney Users must operate under Professional Supervision.
"Orange County" means Orange County, California — our home base and the exclusive venue for any court proceedings under this Agreement.
"PHI" or "Protected Health Information" has the meaning under HIPAA (45 CFR § 160.103). If it identifies a patient and relates to their health condition, treatment, or payment, it's PHI.
"Professional Supervision" means the oversight required by California Rules of Professional Conduct Rule 5.3, where a Licensed Attorney supervises and takes professional responsibility for work performed by Non-Attorney Users. Detailed in Section 1A.
"Scraping" means using automated tools to extract data from the Software. Bots, spiders, crawlers, scripts — all prohibited. See Section 1.4.
"Software" means the Adjudica.AI platform, including all features, updates, documentation, and related services.
"Supervising Attorney" means the Licensed Attorney who has accepted Professional Supervision responsibility for a Non-Attorney User under Section 1A.
"Training Data" means data used to train, fine-tune, or improve AI models. You cannot use AI Output or Software data as Training Data. We're clear about this.
"User," "you," or "your" means the individual or entity agreeing to this EULA and accessing the Software.
"User Data" means documents, case information, and other content you upload or process through the Software. It's yours. We don't use it for anything except providing you the Service.
"Verification" means checking AI Output for accuracy — confirming citations exist, facts are correct, and conclusions make sense. Your responsibility. We provide the tools; you do the checking.
1. License Grant
1.1 Limited License
Subject to the terms of this Agreement and payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software during the subscription term for your internal business purposes in connection with California Workers' Compensation legal practice.
1.2 Software as a Service
The Software is provided as a cloud-based service (SaaS). You acknowledge that:
- The Software is hosted on Company's infrastructure or authorized cloud providers
- You access the Software via the internet through a web browser or approved interface
- No software is installed on your local systems except as necessary for access
- Company may update, modify, or enhance the Software from time to time
1.3 Authorized Users
Your license permits use by:
- Licensed attorneys in good standing with the California State Bar (or other applicable jurisdiction)
- Paralegals, legal assistants, and staff working under attorney supervision (subject to requirements in Section 1A)
- The number of users specified in your subscription plan
You are responsible for all activities conducted under your account by your Authorized Users.
IMPORTANT: All users must comply with the Professional Supervision Requirement detailed in Section 1A below.
1.4 License Restrictions
You shall NOT:
General Restrictions:
- Sublicense, sell, rent, lease, or transfer the Software or access thereto
- Modify, adapt, translate, or create derivative works of the Software
- Remove, alter, or obscure any proprietary notices or labels
- Use the Software to develop a competing product or service
- Use the Software in violation of applicable law or professional conduct rules
- Share login credentials or allow unauthorized access
- Exceed usage limits specified in your subscription plan
- Violate export control laws or access the Software from U.S. embargoed countries
AI Training and Data Extraction — Don't Even Think About It:
- Scraping — No bots, spiders, scrapers, or automated extraction. We built this; you don't get to harvest it.
- Training AI — You may not use AI Output or any data from the Software to train, fine-tune, or develop any AI model (yours or anyone else's)
- Building datasets — No systematic collection of AI Output to create training data
- Programmatic extraction — No automated data extraction except through our documented APIs at published rate limits
- Benchmarking competitors — Don't use Adjudica to test competing products (get your own test data)
Reverse Engineering and Circumvention:
- Reverse engineer — Reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, models, or underlying components of the Software
- Circumvent rate limits — Circumvent, disable, or interfere with rate limits, usage quotas, or technical restrictions
- Circumvent safety measures — Bypass, disable, or interfere with content filters, safety systems, or access controls
- Misrepresent professional status — Falsify attorney licensure, bar membership, or compliance with supervisory obligations under Section 1A
Misrepresentation:
- Misrepresent AI Output — Represent that AI Output was created entirely by a human when it was not, particularly when submitting to courts, tribunals, or third parties without appropriate disclosure
- Create false credentials — Create fake attorney accounts, falsify bar membership status, or misrepresent professional qualifications
- Impersonate — Impersonate any attorney, law firm, court, or government entity
1A. Professional Use Requirement
1A.1 Glass Box Solutions Is a Software Company
We build tools. Attorneys use them.
Glass Box Solutions, Inc. is a software company, not a law firm. We do not practice law, supervise attorneys, or take responsibility for legal work product. The professional judgment, client representation, ethics compliance, and supervision of legal personnel belongs to you — the licensed attorney.
1A.2 Professional Representation and Warranty
By registering for and using the Software, you represent and warrant that:
(a) You are a licensed attorney in good standing with the California State Bar (or another U.S. jurisdiction), or you are a non-attorney legal professional working under the supervision of such a licensed attorney
(b) You are using the Software in connection with the lawful practice of law — not for personal use, unauthorized practice of law, or purposes unrelated to legal services
(c) You are supervising all users who access the Software through your account, consistent with your obligations under California Rules of Professional Conduct Rule 5.3 (Responsibilities Regarding Non-Attorney Assistance) or the equivalent rules of your jurisdiction
(d) Any non-attorney personnel who access the Software under your account do so under your explicit authorization and professional supervision
(e) Your use of the Software complies with your professional obligations, including competence (Rule 1.1), confidentiality (Rule 1.6), and supervision (Rule 5.3)
1A.3 Professional Responsibility Remains Yours
Glass Box Solutions does not supervise attorneys, track supervision relationships, or enforce attorney review workflows. All AI Output is an aid to your judgment — not a substitute for it. You are responsible for:
- Reviewing and verifying all AI-generated content before use or submission
- Applying independent professional judgment to every legal matter
- Ensuring your use of the Software complies with applicable professional conduct rules
- Supervising all staff who use the Software, as required by Rule 5.3 and California law
1A.4 No Legal Advice or Attorney-Client Relationship
(a) The Software provides legal research assistance and document automation tools; it does NOT provide legal advice (b) Use of the Software does NOT create an attorney-client relationship between you and Glass Box Solutions, Inc. (c) Company is not a law firm and does not practice law (d) All legal advice, strategy, and professional judgment must come from licensed attorneys
1A.5 Misrepresentation
If you misrepresent your professional status, licensure, or compliance with your supervisory obligations, Company may terminate your account immediately. Where required by law or professional rules, Company may report the matter to the California State Bar or other relevant authority.
2. Intellectual Property Rights
2.1 Company Ownership
The Software, including all intellectual property rights therein, is and remains the exclusive property of Glass Box Solutions, Inc. This includes:
- Source code, object code, and software architecture
- User interface design and visual elements
- AI models, algorithms, and analytical methodologies
- Documentation, training materials, and help content
- Trademarks, trade names, and logos ("Adjudica.AI," "Glass Box Solutions")
This Agreement does not grant you any ownership rights in the Software.
2.2 User Data Ownership
You retain all ownership rights in:
- Documents you upload to the Software
- Data you input into the Software
- Your confidential client information
- Your attorney work product
Company claims no ownership interest in your data or work product.
2.3 AI Output
Content generated by the Software's AI features ("AI Output") is provided for your use in connection with your legal practice. You may:
- Use AI Output in your legal work
- Modify, edit, and incorporate AI Output into your work product
- Distribute AI Output as part of your legal services
You acknowledge that:
- AI Output may require verification and professional judgment
- You are responsible for reviewing AI Output before reliance
- Similar AI Output may be generated for other users based on similar inputs
- Company does not claim copyright in AI Output but retains rights in underlying models
2.4 Feedback
If you provide suggestions, ideas, or feedback about the Software ("Feedback"), you grant Company a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Software without obligation to you.
3. User Responsibilities
NOTE: Professional use representations and warranties are detailed in Section 1A above. This section addresses additional user responsibilities.
3.1 Professional Conduct
You acknowledge that:
- The Software is a tool to assist licensed attorneys, not a substitute for professional judgment
- You remain solely responsible for all legal advice and work product
- You must comply with California State Bar Rules of Professional Conduct (including supervision requirements under Rule 5.3 as detailed in Section 1A)
- You must verify AI-generated content before submission to courts or reliance
3.2 Competent Use
Pursuant to California Rule of Professional Conduct 1.1 (Competence), you agree to:
- Maintain sufficient understanding of the Software's capabilities and limitations
- Exercise independent professional judgment in all legal matters
- Verify citations, calculations, and factual assertions generated by AI
- Not submit AI Output to courts or tribunals without verification
3.3 Confidentiality Obligations
Pursuant to California Rule of Professional Conduct 1.6 (Confidentiality), you agree to:
- Use strong, unique passwords for your account
- Enable multi-factor authentication when available
- Protect login credentials from unauthorized access
- Log out from shared or public devices
- Report suspected security incidents promptly
3.4 Accurate Information
You agree to provide accurate registration and account information and to keep such information current.
4. Protected Health Information (PHI)
4.1 HIPAA Compliance
The Software processes Protected Health Information as defined by HIPAA. You acknowledge that:
- A Business Associate Agreement (BAA) must be executed before uploading PHI
- You must have legal authority to access any PHI you upload
- You will upload only the minimum necessary PHI for your legal purpose
- You will comply with all applicable HIPAA requirements
4.2 BAA Requirement
You may not upload PHI to the Software until a BAA has been executed between your organization and Glass Box Solutions, Inc.
4.3 Your HIPAA Responsibilities
You are responsible for:
- Determining whether information constitutes PHI
- Obtaining necessary authorizations for PHI use
- Complying with the Workers' Compensation exception under 45 CFR 164.512(l)
- Training your staff on appropriate PHI handling
5. Disclaimers
5.1 No Legal Advice — Seriously
Adjudica does not provide legal advice. We cannot stress this enough.
We're a software company. We built a tool that helps attorneys do their jobs faster and better. But we're not lawyers (well, some of us are, but not in the "giving you legal advice" sense). Glass Box Solutions is not a law firm and does not practice law.
The Software analyzes documents. It suggests answers. It identifies issues. It does a lot of heavy lifting. But all legal conclusions, strategies, and advice must come from you — the licensed attorney who's actually representing the client and billing the hours.
If a client asks "what should I do?" the answer doesn't come from Adjudica. It comes from you. That's what the license is for.
5.2 AI Limitations — The Honest Version
AI makes mistakes. Sometimes it invents citations that don't exist. Sometimes it sounds confident while being completely wrong. This is called "hallucination," and it's not a bug we can fix — it's how large language models work in 2026.
Here's what we do about it:
- We focus exclusively on California Workers' Compensation (depth beats breadth)
- We ground the AI in your actual documents, not random internet content
- We give you "Hover to Source" — one click to see where any claim came from
- We put humans in the loop at every critical decision point
Here's what you need to do: Check the work. Verify citations. Use your judgment. We've made it easy — but we can't do it for you.
You acknowledge that:
- You're responsible for verifying AI Output before relying on it
- AI doesn't replace your professional judgment (it assists it)
- We provide verification tools, but we can't guarantee perfection
- You bear responsibility for documents you use or file — that's the practice of law
5.3 "As Is" Disclaimer
To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.
Company specifically disclaims:
- Warranties of merchantability and fitness for a particular purpose
- Warranties of non-infringement
- Warranties that the Software will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy or completeness of AI Output
- Warranties regarding results obtained from use of the Software
5.4 Third-Party Services
The Software integrates with third-party services (including AI providers). Company does not warrant or endorse such third-party services.
6. Limitation of Liability
The part with ALL CAPS. You've seen a thousand of these. Here's ours.
6.1 Exclusion of Damages
To the maximum extent permitted by applicable law, Glass Box Solutions shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
- Loss of profits, revenue, goodwill, or anticipated savings
- Loss of data or data reconstruction costs
- Loss of business opportunities or business interruption
- Cost of substitute goods or services
- Damages arising from your reliance on AI Output (you verify the work — that's the deal)
- Damages arising from malpractice claims against you (we're software, not your malpractice carrier)
- Damages from unauthorized access to your account
- Damages from any third-party claims against you
These limitations apply regardless of the form of action — contract, tort (including negligence), strict liability, or any other legal theory — and regardless of whether such damages were foreseeable or whether we were advised of their possibility.
You know why these clauses exist. You've probably explained them to clients. We're a software tool, not a guarantee against all possible harm.
6.2 Cap on Liability
Our total cumulative liability for all claims arising out of or related to this Agreement shall not exceed the greater of:
- (A) The amounts actually paid by you to us in the twelve (12) months preceding the first claim, or
- (B) One thousand dollars ($1,000)
This cap is aggregate — it covers all claims combined, not each claim separately. It applies even if any limited remedy fails of its essential purpose.
Yes, we know it's low. Here's the math: we offer powerful AI software at accessible pricing because we don't take on unlimited liability. If you want a vendor who'll insure your practice against AI-related malpractice claims, that vendor will charge enterprise rates with enterprise negotiations. We chose the model that lets solo practitioners and small firms access the same technology as BigLaw.
6.3 Why This Section Is Non-Negotiable
These limitations are a material part of this Agreement. We would not enter into this Agreement or provide the Software without them. The pricing of the Software is predicated on these risk allocations.
You've explained limitation of liability clauses to your own clients. You know they're standard. You know why they exist. This one is fair — you get a powerful tool at a reasonable price; we get protection from liability that would make this business model impossible.
6.4 Exceptions
Nothing in this Section 6 limits liability for:
- Our gross negligence or willful misconduct
- Our breach of confidentiality obligations regarding your PHI
- Fraud or intentional misrepresentation
- Liability that cannot be excluded under applicable law
6.5 Acknowledgment
You acknowledge that you have read this limitation of liability, that you understand it, and that it is a material inducement for Glass Box Solutions to enter into this Agreement. You've negotiated enough contracts to recognize a fair allocation of risk. This is one.
7. Indemnification
You've drafted these clauses. You know what they do. Here's ours.
7.1 Your Indemnification of Us
You agree to indemnify, defend, and hold harmless Glass Box Solutions, Inc., and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, actions, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and expert witness fees) arising out of or related to:
- Your use of the Software, including any reliance on AI Output
- Your violation of this Agreement or the Acceptable Use Policy
- Your violation of applicable law, regulation, or professional conduct rules
- Your legal practice — including malpractice claims, ethics complaints, bar grievances, or disciplinary proceedings arising from work you performed using the Software
- Claims of unauthorized practice of law arising from your use of the Software or your supervision (or lack thereof) of non-attorney users
- Claims by your clients, opposing parties, or third parties arising from your use of the Software
- Your handling of PHI, including any HIPAA violations
- Your infringement of third-party intellectual property rights
- Your User Data, including claims that it infringes, misappropriates, or violates any third-party rights
Plain English: If your client sues you for malpractice because you filed a brief with a hallucinated citation, we're not paying for that. If the State Bar comes after you for inadequate supervision of your paralegal's AI use, that's your defense, not ours. If opposing counsel moves for sanctions because you submitted AI-generated content without verification, you're covering those fees.
We're a software company. You're the lawyer. Professional responsibility runs to you.
7.2 Indemnification Procedure
We'll give you prompt written notice of any claim (though failure to notify doesn't relieve your obligations except to the extent you're actually prejudiced). You get to control the defense with counsel of your choice, but you can't settle in a way that admits our liability or imposes obligations on us without our written consent. We'll cooperate reasonably at your expense.
8. Term and Termination
8.1 Term
This Agreement is effective upon your first access to the Software and continues for the duration of your subscription, unless terminated earlier.
8.2 Termination by You
You may terminate this Agreement at any time by:
- Canceling your subscription through account settings
- Providing written notice to legal@adjudica.ai
- Ceasing all use of the Software
Termination does not entitle you to a refund of prepaid fees except as specified in your subscription terms.
8.3 Termination by Company
Company may terminate or suspend this Agreement immediately if you:
- Breach any material term of this Agreement
- Fail to pay applicable fees when due
- Violate applicable law or professional conduct rules
- Engage in conduct harmful to Company or other users
- Become subject to bankruptcy or insolvency proceedings
Company may also terminate for convenience upon thirty (30) days' written notice.
8.4 Effect of Termination
Upon termination:
- Your license to use the Software immediately ceases
- You must cease all use of the Software
- Company will make your data available for export for thirty (30) days
- After the export period, Company may delete your data
- Provisions that by their nature should survive will survive (including Sections 2, 5, 6, 7, 9, and 10)
9. Dispute Resolution
The "how we handle disagreements" section. Read it — you're a lawyer, you know this matters.
9.1 Governing Law and Venue
California law governs this Agreement. We're a California company, you're (probably) a California attorney, and the whole platform is built around California Workers' Comp. Makes sense, right?
Exclusive venue for any permitted court proceedings is Orange County, California. You consent to personal jurisdiction there and waive any objection to venue. Home court advantage? Sure. But it's also just practical.
9.2 Mandatory Arbitration
All disputes arising out of or relating to this Agreement shall be resolved through binding individual arbitration.
Before filing, you must email legal@adjudica.ai with a description of your claim. We get 60 days to try to resolve it informally. Most disputes settle — let's try that first.
If that doesn't work, either party may initiate arbitration through JAMS in Orange County, California, under JAMS Comprehensive Arbitration Rules. One arbitrator. Limited discovery. Confidential proceedings. Final and binding decision.
Why arbitration? Faster, cheaper, private. You've litigated enough cases to know that formal litigation often serves process more than resolution. Let's skip the twelve months of discovery motions and actually solve the problem.
9.3 Class Action Waiver
You agree that all disputes will be resolved only on an individual basis and not as a class action, class arbitration, collective action, private attorney general action, or any other representative proceeding.
No class actions. No mass arbitration. No PAGA claims. One-on-one dispute resolution only.
This waiver is a material term of this Agreement. We would not have entered into this Agreement without it, and the pricing of the Service reflects this allocation of risk. If this waiver is found unenforceable as to a particular claim, that claim alone may proceed in court in Orange County while remaining claims proceed in individual arbitration.
You've seen the economics of class actions. Individual arbitration actually resolves your actual issue. That's the deal.
9.4 Jury Trial Waiver
You and Glass Box Solutions each waive the right to a jury trial for any dispute arising out of this Agreement. If a claim somehow proceeds in court, it'll be decided by a judge in Orange County. We're all lawyers here — we know what jury trials cost and how unpredictable they can be.
9.5 Exceptions
Either party may seek injunctive relief in court (Orange County Superior Court or the Central District of California) to protect intellectual property or confidential information, or to prevent irreparable harm pending arbitration. Some things can't wait for an arbitrator's schedule.
10. General Provisions
10.1 Entire Agreement
This Agreement (including Section 1A: Professional Supervision Requirement), together with the Terms of Service, Privacy Notice, BAA (if applicable), and any subscription order, constitutes the entire agreement between you and Company regarding the Software.
10.2 Amendments
Company may modify this Agreement by posting revised terms. Material changes will be communicated via email or in-app notification. Your continued use after changes take effect constitutes acceptance.
10.3 Severability
If any provision of this Agreement is found unenforceable, the remaining provisions shall continue in full force and effect.
10.4 Waiver
Failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.
10.5 Assignment
You may not assign this Agreement without Company's written consent. Company may assign this Agreement freely in connection with a merger, acquisition, or sale of assets.
10.6 Notices
Notices to Company should be sent to:
- Email: legal@adjudica.ai
- Mail: Glass Box Solutions, Inc., [ADDRESS]
Notices to you will be sent to the email address associated with your account.
10.7 Export Compliance
You agree to comply with all applicable export control laws and regulations.
10.8 U.S. Government Users
The Software is "commercial computer software" under FAR 12.212 and DFARS 227.7202. Government users acquire only those rights specified in this Agreement.
11. Contact Information
Glass Box Solutions, Inc.
- Legal Inquiries: legal@adjudica.ai
- Support: support@adjudica.ai
- Privacy: privacy@adjudica.ai
By using the Software, you acknowledge that you've read this Agreement (or at least the important parts), you understand it, and you agree to be bound by it.
End User License Agreement — Version 1.1 Last Updated: 2026-02-23 Effective Date: February 23, 2026
Glass Box Solutions, Inc.
@Developed & Documented by Glass Box Solutions, Inc. using human ingenuity and modern technology