Skip to main content

Legal

End User License Agreement

Adjudica.AI — Glass Box Solutions, Inc.

Effective Date: February 23, 2026 Version: 1.1 Last Updated: 2026-02-23

TL;DR: EULA for Adjudica.AI — a California Workers' Compensation legal AI tool. Key requirements: (1) attorneys represent and warrant they are using this software for legal work and supervising all users under California ethical standards (Section 1A); (2) a BAA must be signed before uploading any PHI; (3) liability is limited to fees paid in the prior 12 months. Governed by California law.

Related Documents

→ legal/final-documents/product/BAA_AI_ADDENDUM.md — required before uploading any PHI → legal/final-documents/corporate/PRIVACY_POLICY.md — how Glass Box handles your data → legal/compliance/regulations/HIPAA_COMPLETE.md — full HIPAA compliance framework

Document History

VersionDateChanges
1.02026-01-15Initial EULA
1.12026-02-23Added Section 1A: Professional Supervision Requirement - Comprehensive attorney supervision and review requirements to comply with CA Business & Professions Code § 6125 and CA Rules of Professional Conduct Rule 5.3. Legal review completed.

IMPORTANT — PLEASE ACTUALLY READ THIS

This End User License Agreement ("EULA" or "Agreement") is a legal agreement between you ("User," "you," or "your") and Glass Box Solutions, Inc. ("Company," "we," "us," or "our") for use of the Adjudica.AI platform (the "Software").

By using the Software, you agree to this Agreement. We know — nobody reads these things. But this one's written by humans who tried to make it readable, and it covers important stuff like AI limitations, your responsibilities, and our respective liabilities. Worth a skim, at least.

If you're signing up on behalf of a law firm, you're representing that you have authority to bind the firm. If that's above your pay grade, loop in someone who can.

Definitions

Lawyers love defined terms. Here are ours.

"Agreement" or "EULA" means this End User License Agreement, including all sections and any amendments.

"AI Output" means any text, analysis, summary, form suggestion, citation, calculation, or other content generated by the Software's artificial intelligence features. AI Output requires Verification before reliance — that's the deal.

"Authorized User" means a Licensed Attorney or a non-attorney legal professional operating under Professional Supervision who is permitted to access the Software under your subscription.

"Business Associate Agreement" or "BAA" means the HIPAA-required agreement governing Protected Health Information. Must be signed before you upload medical records. Non-negotiable.

"Company," "Glass Box Solutions," "we," "us," or "our" means Glass Box Solutions, Inc., a California corporation headquartered in Orange County.

"Hallucination" means AI-generated content that sounds plausible but is factually wrong — fabricated citations, non-existent cases, confident but incorrect conclusions. It happens with all current AI technology. That's why you verify.

"Licensed Attorney" means an attorney admitted to practice and in good standing with the California State Bar (or another U.S. state bar). Suspended, inactive, or disbarred attorneys don't qualify.

"Non-Attorney User" means paralegals, legal assistants, law clerks, and other legal professionals who are not Licensed Attorneys. Non-Attorney Users must operate under Professional Supervision.

"Orange County" means Orange County, California — our home base and the exclusive venue for any court proceedings under this Agreement.

"PHI" or "Protected Health Information" has the meaning under HIPAA (45 CFR § 160.103). If it identifies a patient and relates to their health condition, treatment, or payment, it's PHI.

"Professional Supervision" means the oversight required by California Rules of Professional Conduct Rule 5.3, where a Licensed Attorney supervises and takes professional responsibility for work performed by Non-Attorney Users. Detailed in Section 1A.

"Scraping" means using automated tools to extract data from the Software. Bots, spiders, crawlers, scripts — all prohibited. See Section 1.4.

"Software" means the Adjudica.AI platform, including all features, updates, documentation, and related services.

"Supervising Attorney" means the Licensed Attorney who has accepted Professional Supervision responsibility for a Non-Attorney User under Section 1A.

"Training Data" means data used to train, fine-tune, or improve AI models. You cannot use AI Output or Software data as Training Data. We're clear about this.

"User," "you," or "your" means the individual or entity agreeing to this EULA and accessing the Software.

"User Data" means documents, case information, and other content you upload or process through the Software. It's yours. We don't use it for anything except providing you the Service.

"Verification" means checking AI Output for accuracy — confirming citations exist, facts are correct, and conclusions make sense. Your responsibility. We provide the tools; you do the checking.

1. License Grant

1.1 Limited License

Subject to the terms of this Agreement and payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software during the subscription term for your internal business purposes in connection with California Workers' Compensation legal practice.

1.2 Software as a Service

The Software is provided as a cloud-based service (SaaS). You acknowledge that:

1.3 Authorized Users

Your license permits use by:

You are responsible for all activities conducted under your account by your Authorized Users.

IMPORTANT: All users must comply with the Professional Supervision Requirement detailed in Section 1A below.

1.4 License Restrictions

You shall NOT:

General Restrictions:

AI Training and Data Extraction — Don't Even Think About It:

Reverse Engineering and Circumvention:

Misrepresentation:

1A. Professional Use Requirement

1A.1 Glass Box Solutions Is a Software Company

We build tools. Attorneys use them.

Glass Box Solutions, Inc. is a software company, not a law firm. We do not practice law, supervise attorneys, or take responsibility for legal work product. The professional judgment, client representation, ethics compliance, and supervision of legal personnel belongs to you — the licensed attorney.

1A.2 Professional Representation and Warranty

By registering for and using the Software, you represent and warrant that:

(a) You are a licensed attorney in good standing with the California State Bar (or another U.S. jurisdiction), or you are a non-attorney legal professional working under the supervision of such a licensed attorney

(b) You are using the Software in connection with the lawful practice of law — not for personal use, unauthorized practice of law, or purposes unrelated to legal services

(c) You are supervising all users who access the Software through your account, consistent with your obligations under California Rules of Professional Conduct Rule 5.3 (Responsibilities Regarding Non-Attorney Assistance) or the equivalent rules of your jurisdiction

(d) Any non-attorney personnel who access the Software under your account do so under your explicit authorization and professional supervision

(e) Your use of the Software complies with your professional obligations, including competence (Rule 1.1), confidentiality (Rule 1.6), and supervision (Rule 5.3)

1A.3 Professional Responsibility Remains Yours

Glass Box Solutions does not supervise attorneys, track supervision relationships, or enforce attorney review workflows. All AI Output is an aid to your judgment — not a substitute for it. You are responsible for:

1A.4 No Legal Advice or Attorney-Client Relationship

(a) The Software provides legal research assistance and document automation tools; it does NOT provide legal advice (b) Use of the Software does NOT create an attorney-client relationship between you and Glass Box Solutions, Inc. (c) Company is not a law firm and does not practice law (d) All legal advice, strategy, and professional judgment must come from licensed attorneys

1A.5 Misrepresentation

If you misrepresent your professional status, licensure, or compliance with your supervisory obligations, Company may terminate your account immediately. Where required by law or professional rules, Company may report the matter to the California State Bar or other relevant authority.

2. Intellectual Property Rights

2.1 Company Ownership

The Software, including all intellectual property rights therein, is and remains the exclusive property of Glass Box Solutions, Inc. This includes:

This Agreement does not grant you any ownership rights in the Software.

2.2 User Data Ownership

You retain all ownership rights in:

Company claims no ownership interest in your data or work product.

2.3 AI Output

Content generated by the Software's AI features ("AI Output") is provided for your use in connection with your legal practice. You may:

You acknowledge that:

2.4 Feedback

If you provide suggestions, ideas, or feedback about the Software ("Feedback"), you grant Company a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Software without obligation to you.

3. User Responsibilities

NOTE: Professional use representations and warranties are detailed in Section 1A above. This section addresses additional user responsibilities.

3.1 Professional Conduct

You acknowledge that:

3.2 Competent Use

Pursuant to California Rule of Professional Conduct 1.1 (Competence), you agree to:

3.3 Confidentiality Obligations

Pursuant to California Rule of Professional Conduct 1.6 (Confidentiality), you agree to:

3.4 Accurate Information

You agree to provide accurate registration and account information and to keep such information current.

4. Protected Health Information (PHI)

4.1 HIPAA Compliance

The Software processes Protected Health Information as defined by HIPAA. You acknowledge that:

4.2 BAA Requirement

You may not upload PHI to the Software until a BAA has been executed between your organization and Glass Box Solutions, Inc.

4.3 Your HIPAA Responsibilities

You are responsible for:

5. Disclaimers

5.1 No Legal Advice — Seriously

Adjudica does not provide legal advice. We cannot stress this enough.

We're a software company. We built a tool that helps attorneys do their jobs faster and better. But we're not lawyers (well, some of us are, but not in the "giving you legal advice" sense). Glass Box Solutions is not a law firm and does not practice law.

The Software analyzes documents. It suggests answers. It identifies issues. It does a lot of heavy lifting. But all legal conclusions, strategies, and advice must come from you — the licensed attorney who's actually representing the client and billing the hours.

If a client asks "what should I do?" the answer doesn't come from Adjudica. It comes from you. That's what the license is for.

5.2 AI Limitations — The Honest Version

AI makes mistakes. Sometimes it invents citations that don't exist. Sometimes it sounds confident while being completely wrong. This is called "hallucination," and it's not a bug we can fix — it's how large language models work in 2026.

Here's what we do about it:

Here's what you need to do: Check the work. Verify citations. Use your judgment. We've made it easy — but we can't do it for you.

You acknowledge that:

5.3 "As Is" Disclaimer

To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.

Company specifically disclaims:

5.4 Third-Party Services

The Software integrates with third-party services (including AI providers). Company does not warrant or endorse such third-party services.

6. Limitation of Liability

The part with ALL CAPS. You've seen a thousand of these. Here's ours.

6.1 Exclusion of Damages

To the maximum extent permitted by applicable law, Glass Box Solutions shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

These limitations apply regardless of the form of action — contract, tort (including negligence), strict liability, or any other legal theory — and regardless of whether such damages were foreseeable or whether we were advised of their possibility.

You know why these clauses exist. You've probably explained them to clients. We're a software tool, not a guarantee against all possible harm.

6.2 Cap on Liability

Our total cumulative liability for all claims arising out of or related to this Agreement shall not exceed the greater of:

This cap is aggregate — it covers all claims combined, not each claim separately. It applies even if any limited remedy fails of its essential purpose.

Yes, we know it's low. Here's the math: we offer powerful AI software at accessible pricing because we don't take on unlimited liability. If you want a vendor who'll insure your practice against AI-related malpractice claims, that vendor will charge enterprise rates with enterprise negotiations. We chose the model that lets solo practitioners and small firms access the same technology as BigLaw.

6.3 Why This Section Is Non-Negotiable

These limitations are a material part of this Agreement. We would not enter into this Agreement or provide the Software without them. The pricing of the Software is predicated on these risk allocations.

You've explained limitation of liability clauses to your own clients. You know they're standard. You know why they exist. This one is fair — you get a powerful tool at a reasonable price; we get protection from liability that would make this business model impossible.

6.4 Exceptions

Nothing in this Section 6 limits liability for:

6.5 Acknowledgment

You acknowledge that you have read this limitation of liability, that you understand it, and that it is a material inducement for Glass Box Solutions to enter into this Agreement. You've negotiated enough contracts to recognize a fair allocation of risk. This is one.

7. Indemnification

You've drafted these clauses. You know what they do. Here's ours.

7.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless Glass Box Solutions, Inc., and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, actions, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and expert witness fees) arising out of or related to:

Plain English: If your client sues you for malpractice because you filed a brief with a hallucinated citation, we're not paying for that. If the State Bar comes after you for inadequate supervision of your paralegal's AI use, that's your defense, not ours. If opposing counsel moves for sanctions because you submitted AI-generated content without verification, you're covering those fees.

We're a software company. You're the lawyer. Professional responsibility runs to you.

7.2 Indemnification Procedure

We'll give you prompt written notice of any claim (though failure to notify doesn't relieve your obligations except to the extent you're actually prejudiced). You get to control the defense with counsel of your choice, but you can't settle in a way that admits our liability or imposes obligations on us without our written consent. We'll cooperate reasonably at your expense.

8. Term and Termination

8.1 Term

This Agreement is effective upon your first access to the Software and continues for the duration of your subscription, unless terminated earlier.

8.2 Termination by You

You may terminate this Agreement at any time by:

Termination does not entitle you to a refund of prepaid fees except as specified in your subscription terms.

8.3 Termination by Company

Company may terminate or suspend this Agreement immediately if you:

Company may also terminate for convenience upon thirty (30) days' written notice.

8.4 Effect of Termination

Upon termination:

9. Dispute Resolution

The "how we handle disagreements" section. Read it — you're a lawyer, you know this matters.

9.1 Governing Law and Venue

California law governs this Agreement. We're a California company, you're (probably) a California attorney, and the whole platform is built around California Workers' Comp. Makes sense, right?

Exclusive venue for any permitted court proceedings is Orange County, California. You consent to personal jurisdiction there and waive any objection to venue. Home court advantage? Sure. But it's also just practical.

9.2 Mandatory Arbitration

All disputes arising out of or relating to this Agreement shall be resolved through binding individual arbitration.

Before filing, you must email legal@adjudica.ai with a description of your claim. We get 60 days to try to resolve it informally. Most disputes settle — let's try that first.

If that doesn't work, either party may initiate arbitration through JAMS in Orange County, California, under JAMS Comprehensive Arbitration Rules. One arbitrator. Limited discovery. Confidential proceedings. Final and binding decision.

Why arbitration? Faster, cheaper, private. You've litigated enough cases to know that formal litigation often serves process more than resolution. Let's skip the twelve months of discovery motions and actually solve the problem.

9.3 Class Action Waiver

You agree that all disputes will be resolved only on an individual basis and not as a class action, class arbitration, collective action, private attorney general action, or any other representative proceeding.

No class actions. No mass arbitration. No PAGA claims. One-on-one dispute resolution only.

This waiver is a material term of this Agreement. We would not have entered into this Agreement without it, and the pricing of the Service reflects this allocation of risk. If this waiver is found unenforceable as to a particular claim, that claim alone may proceed in court in Orange County while remaining claims proceed in individual arbitration.

You've seen the economics of class actions. Individual arbitration actually resolves your actual issue. That's the deal.

9.4 Jury Trial Waiver

You and Glass Box Solutions each waive the right to a jury trial for any dispute arising out of this Agreement. If a claim somehow proceeds in court, it'll be decided by a judge in Orange County. We're all lawyers here — we know what jury trials cost and how unpredictable they can be.

9.5 Exceptions

Either party may seek injunctive relief in court (Orange County Superior Court or the Central District of California) to protect intellectual property or confidential information, or to prevent irreparable harm pending arbitration. Some things can't wait for an arbitrator's schedule.

10. General Provisions

10.1 Entire Agreement

This Agreement (including Section 1A: Professional Supervision Requirement), together with the Terms of Service, Privacy Notice, BAA (if applicable), and any subscription order, constitutes the entire agreement between you and Company regarding the Software.

10.2 Amendments

Company may modify this Agreement by posting revised terms. Material changes will be communicated via email or in-app notification. Your continued use after changes take effect constitutes acceptance.

10.3 Severability

If any provision of this Agreement is found unenforceable, the remaining provisions shall continue in full force and effect.

10.4 Waiver

Failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

10.5 Assignment

You may not assign this Agreement without Company's written consent. Company may assign this Agreement freely in connection with a merger, acquisition, or sale of assets.

10.6 Notices

Notices to Company should be sent to:

Notices to you will be sent to the email address associated with your account.

10.7 Export Compliance

You agree to comply with all applicable export control laws and regulations.

10.8 U.S. Government Users

The Software is "commercial computer software" under FAR 12.212 and DFARS 227.7202. Government users acquire only those rights specified in this Agreement.

11. Contact Information

Glass Box Solutions, Inc.

By using the Software, you acknowledge that you've read this Agreement (or at least the important parts), you understand it, and you agree to be bound by it.

End User License Agreement — Version 1.1 Last Updated: 2026-02-23 Effective Date: February 23, 2026

Glass Box Solutions, Inc.

@Developed & Documented by Glass Box Solutions, Inc. using human ingenuity and modern technology