Terms of Service
These Terms of Service ("Terms" or "Agreement") are a legally binding agreement between you ("User," "you," or "your") and Glass Box Solutions, Inc. ("Glass Box Solutions," "Company," "we," "us," or "our") governing your use of the Adjudica.AI platform and related services (collectively, the "Service").
By using the Service, you agree to these Terms. We know you're busy — but this stuff matters, so we've tried to make it readable. If you don't agree, you can't use the Service. (No hard feelings.)
If you're using the Service on behalf of a law firm, you represent that you have authority to bind that organization. If you don't have that authority, please get someone who does to review these Terms.
Yes, we're starting with definitions. You're a lawyer — you know why this matters.
"Account" means the user account you create to access the Service, including your login credentials, profile information, and account settings.
"AI Output" means any text, analysis, summary, calculation, citation, recommendation, or other content generated by the Service's artificial intelligence features. This includes document summaries, form auto-fill suggestions, chat responses, timeline extractions, and PD rating calculations. AI Output is a tool, not a final work product — verification is your responsibility.
"Authorized User" means any individual authorized to access the Service under your Account, including Licensed Attorneys, paralegals, legal assistants, and support staff operating under Professional Supervision.
"Business Associate Agreement" or "BAA" means the HIPAA-required agreement between Glass Box Solutions and you (as a Covered Entity or Business Associate) governing the handling of Protected Health Information. No PHI until the BAA is signed — we're serious about this one.
"California Workers' Compensation" or "CA Workers' Comp" means the workers' compensation system established under California Labor Code Division 4, including all proceedings before the Workers' Compensation Appeals Board (WCAB), and the body of law, regulations, and procedures governing workplace injury claims in California. This is what Adjudica is built for.
"Claim" means any dispute, claim, controversy, or cause of action arising out of or relating to this Agreement or the Service, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
"Confidential Information" means any non-public information disclosed by either party, including business plans, technical data, trade secrets, pricing, customer lists, and — for you — anything protected by attorney-client privilege or work product doctrine. We treat your client data as confidential even beyond what this definition requires.
"Content" means any documents, data, text, images, files, or other materials uploaded to, processed through, or generated by the Service.
"Hallucination" means AI-generated content that appears plausible but is factually incorrect, including fabricated citations, non-existent case references, or inaccurate legal conclusions. This is a known limitation of current AI technology, not a bug we can patch. See Section 4.3.
"Licensed Attorney" means an attorney admitted to practice law and in good standing with the California State Bar or another U.S. state bar. If your license is suspended, inactive, or revoked, you don't qualify.
"Orange County" means Orange County, California — where Glass Box Solutions is headquartered and where any permitted court proceedings will take place. Home field.
"PHI" or "Protected Health Information" has the meaning set forth in the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"), at 45 CFR § 160.103. In plain terms: individually identifiable health information. Medical records, QME reports, treatment notes, diagnoses — if it identifies a patient and relates to their health, it's PHI.
"Professional Supervision" means the oversight relationship required by California Rules of Professional Conduct Rule 5.3, where a Licensed Attorney takes responsibility for supervising non-attorney personnel using the Service. See EULA Section 1A for detailed requirements.
"Scraping" means using any automated means — including bots, spiders, crawlers, scripts, browser automation, or similar technology — to access, extract, download, index, copy, or collect data from the Service. Scraping is strictly prohibited. We will enforce this.
"Service" means the Adjudica.AI platform, including all features, functionalities, websites, applications, APIs, and related services provided by Glass Box Solutions. When we say "Service," we mean all of it.
"Subscription" means your paid or trial access to the Service under a specific plan, as set forth in your order or account settings.
"Training Data" means any data used to train, fine-tune, evaluate, or improve artificial intelligence or machine learning models. You may not use AI Output or any Service data as Training Data. See Section 7.3.
"User Data" means all Content that you upload, input, or process through the Service, including documents, case information, and client data. You own your User Data. We process it to provide the Service, not to build our business on your clients' information.
"Verification" means the process of independently confirming the accuracy of AI Output, including checking citations against primary sources, confirming factual assertions, and applying professional judgment. This is your job, not ours. We make it easy; you make it happen.
To use the Service, you must create an Account. You agree to:
The Service is intended for use by licensed attorneys and authorized legal professionals. By creating an Account, you represent that you are:
You are responsible for all activities that occur under your Account. You agree not to share your login credentials with unauthorized persons.
Workers' Comp means medical records. Medical records mean HIPAA. Let's get this right.
Sign the BAA before you upload medical records. It's that simple.
If you're processing Protected Health Information (PHI) through Adjudica — and if you're doing Workers' Comp, you almost certainly are — you need a Business Associate Agreement with us first. Email legal@adjudica.ai and we'll get it done. It's not complicated, but it is mandatory.
You represent and warrant that:
You've probably explained HIPAA to clients. Same rules apply here.
We take our Business Associate obligations seriously:
DO NOT upload PHI until we have an executed BAA. This isn't a suggestion; it's a hard rule.
Uploading PHI without a BAA in place is a material breach of these Terms — and, more importantly, it's a potential HIPAA violation for both of us. We will suspend accounts that upload medical records without an executed BAA. Don't make us do that.
It takes about 24 hours to get a BAA in place. Just do it first.
The part about what AI can and can't do. This matters.
Adjudica uses artificial intelligence to help you analyze documents, research cases, and manage Workers' Comp matters. It's a tool. A very good tool, we think, but a tool.
What Adjudica is: A sophisticated AI assistant for California Workers' Compensation attorneys. It reads documents, extracts information, identifies issues, suggests analysis, and helps you work faster.
What Adjudica is not: A lawyer. An oracle. A replacement for your brain. AI Output is not legal advice, and using Adjudica does not create an attorney-client relationship between Glass Box Solutions and anyone. You're the attorney. You make the calls.
By using the Service, you acknowledge that you've reviewed our AI Transparency Disclosure. It covers:
AI sometimes makes things up. It's called "hallucination," and it's a known limitation of current AI technology. The AI might generate a citation that looks perfect but doesn't exist, or confidently state something that's just wrong. This isn't a bug we can patch — it's how large language models work today.
What we do about it:
What you need to do: Check the citations. Check the sources. We've made it as easy as we can — literally one hover away. You're the attorney; the AI is your tool, not your replacement.
You acknowledge that you are solely responsible for verifying AI Output before relying on it. If you have ideas for making verification even easier, we genuinely want to hear them: feedback@adjudica.ai.
We do not guarantee that AI Output is accurate, complete, or suitable for any particular purpose. We're confident in our approach, but we're not going to pretend AI is infallible. You bear sole responsibility for any reliance on AI Output. That's the deal.
You acknowledge that:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
You may not:
You retain all ownership rights in your User Data. By uploading Content to the Service, you grant us a limited license to process that Content solely to provide the Service to you.
The Service, including all software, algorithms, designs, and documentation, is owned by Glass Box Solutions and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.
Subject to the limitations in Section 4, you may use AI Output in connection with your legal practice. However, AI Output may incorporate publicly available information, and no exclusive rights are granted.
Access to the Service requires a paid Subscription. Available plans and pricing are described on our website or as otherwise communicated to you.
We may change Subscription prices upon 30 days' notice. Price changes will take effect at your next renewal period.
You are responsible for all applicable taxes, and we may collect taxes where required by law.
Your use of the Service is subject to this Section 7 and our Acceptable Use Policy, which is incorporated herein by reference.
You may not use the Service to:
Don't scrape us. Seriously.
We built Adjudica with significant investment in California Workers' Compensation expertise. We're not going to let that walk out the door to train someone else's AI. This section is non-negotiable.
You may not:
We will enforce this aggressively. If you're thinking "maybe they won't notice" — we will.
You may not:
You're a professional. We're a tool. Here's where we draw the line:
Nothing here changes your existing professional obligations. The California Rules of Professional Conduct (and any other bar rules that apply to you) still apply. We're not trying to be your ethics advisor — that's between you and the State Bar.
If you become aware of any violation of this Acceptable Use Policy, please report it to legal@adjudica.ai. We encourage users to report suspected misuse, security vulnerabilities, or inappropriate content.
We may suspend or terminate your access immediately and without liability for violations of this Section 7. Serious violations may be reported to the California State Bar or other appropriate authorities.
Each party agrees to hold the other party's Confidential Information in confidence and not to disclose it to third parties except as necessary to perform under this Agreement.
We understand that your User Data may include attorney-client privileged information and attorney work product. We will treat such information as Confidential Information and will not disclose it except as required to provide the Service or as required by law.
Confidentiality obligations do not apply to information that:
Our collection and use of personal information is governed by our Privacy Notice, which is incorporated herein by reference.
We implement reasonable administrative, physical, and technical safeguards to protect User Data. For details, see our Privacy Notice and Security Policy.
We retain User Data in accordance with our Privacy Notice and applicable legal requirements. Upon termination, we will delete or return User Data as described in Section 12.
Your case data is yours. We don't train our AI on it.
Let's be specific: We do not use PHI, document content, or case-specific information to train AI models. Your medical records, legal documents, and case queries are processed only to serve you — and then they stay in your secure environment. We're not building our models on your clients' private information. Period.
What we do collect: De-identified behavioral signals — things like "user corrected a document classification" or "thumbs down on this response" or "this feature threw an error." No PHI. No case content. No way to trace it back to a specific matter. We use this to make Adjudica better for everyone.
We're transparent about this because we think you deserve to know. Full details: Platform Improvement Data Policy.
Yes, this is the section with the ALL CAPS. You've drafted enough contracts to know why.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
You're a lawyer. You know what "as is" means. We're giving you a powerful tool at a reasonable price, not a guarantee of perfection.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLASS BOX SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER WE WERE ADVISED OF THEIR POSSIBILITY.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE THOUSAND DOLLARS ($1,000).
This cap applies to all claims in the aggregate, not per-claim. It applies regardless of the form of action — contract, tort, strict liability, negligence, or any other theory. It applies even if any limited remedy fails of its essential purpose.
Translation: If something goes wrong, you can recover what you paid us (roughly). You cannot recover consequential damages, lost profits, or damages from a malpractice claim your client brings against you. We're a software company, not your malpractice insurer.
These limitations don't apply to:
This limitation of liability is a fundamental part of the deal.
You're getting sophisticated AI-powered legal software at a price point that doesn't require a capital call from your partners. We can offer that pricing because we're not taking on unlimited liability for how you use the tool in your practice.
You've explained limitation of liability clauses to clients. You know this is reasonable. The alternative is enterprise pricing with enterprise liability terms — and neither of us wants to negotiate that.
This allocation of risk is a material inducement for us to enter into this Agreement and provide the Service at current pricing.
You know what this section is. You've probably drafted a hundred of them.
You agree to indemnify, defend, and hold harmless Glass Box Solutions, Inc., its officers, directors, employees, agents, successors, and assigns from and against any and all claims, actions, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
Let's be direct: If your client sues you for malpractice because you relied on an AI-generated citation that was wrong, that's on you — not us. If the State Bar investigates your use of AI, we'll cooperate with reasonable requests, but we're not your co-respondent. You're the attorney. You verify the work. You bear the professional responsibility.
We agree to indemnify, defend, and hold you harmless from claims that the Service itself infringes any third-party U.S. intellectual property right, provided that:
This indemnity doesn't cover claims arising from your User Data, your modifications, your combination of the Service with other products, or your use after we've told you to stop due to an infringement concern.
The party seeking indemnification must: (a) notify the other party promptly in writing, (b) give the indemnifying party sole control of the defense, and (c) provide reasonable cooperation. The indemnifying party won't settle any claim in a way that admits liability or imposes obligations on the indemnified party without consent.
These Terms are effective upon your first access to the Service and continue until terminated.
You may terminate your Account at any time by contacting support@adjudica.ai. Termination does not entitle you to a refund of prepaid fees.
We may terminate or suspend your Account:
Upon termination:
Upon request made before or within 30 days after termination, we will provide you with a copy of your User Data in a standard machine-readable format.
This Agreement is governed by the laws of the State of California, without regard to conflict of laws principles.
Exclusive venue for any permitted court proceedings is Orange County, California. You consent to personal jurisdiction in Orange County, California, and waive any objection to venue there. We're headquartered here. California Workers' Comp is what we do. If we end up in court (despite the arbitration clause below), it'll be in Orange County.
You and Glass Box Solutions agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service — including the formation, interpretation, breach, termination, or validity of this Agreement — shall be resolved exclusively through binding arbitration.
This includes disputes about:
How arbitration works:
Try talking first. Before filing for arbitration, you must email legal@adjudica.ai with a written description of your claim. We have 60 days to try to resolve it informally. (You've done enough litigation to know that most disputes settle — let's try that first.)
Arbitration rules. If informal resolution fails, either party may initiate binding arbitration through JAMS under its Comprehensive Arbitration Rules. The arbitration will be conducted in Orange County, California — or, if you prefer, by phone, video, or written submissions for claims under $25,000.
One arbitrator. A single arbitrator selected in accordance with JAMS rules will resolve the dispute. The arbitrator can award the same relief a court could, including injunctive relief and attorneys' fees where authorized by law.
Limited discovery. Discovery will be limited to what's directly relevant — no fishing expeditions, no document dumps designed to bury the other side. We've all seen what unlimited discovery does to costs and timelines.
Confidential. Arbitration proceedings are confidential. Neither party may disclose the existence, content, or outcome of arbitration except as required by law or to enforce the award.
Final and binding. The arbitrator's decision is final and binding. Judgment may be entered in any court of competent jurisdiction in Orange County, California.
Why we require arbitration: It's faster. It's cheaper. It's private. And frankly, after years of practice, you probably know that litigation often serves lawyers better than clients. We'd rather resolve disputes efficiently and get back to building great software.
Either party may:
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GLASS BOX SOLUTIONS EACH WAIVE THE RIGHT TO A JURY TRIAL for any dispute arising out of or relating to this Agreement. If for any reason a claim proceeds in court rather than arbitration, both parties waive any right to a jury trial. We're all lawyers here (or work with them) — we know what jury trials cost and how long they take.
This is a material term. We mean it.
YOU AND GLASS BOX SOLUTIONS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, REPRESENTATIVE ACTION, OR ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY.
You expressly waive any right to:
This means what it says. No class actions. No mass arbitrations. No PAGA claims. No "let's get 10,000 users together" lawsuits. If you have a dispute with us, it's between you and us — one-on-one in individual arbitration.
Why we insist on this (lawyer to lawyer): You've seen class action settlements. You know how they usually go — plaintiffs get a $3.50 coupon, class counsel gets $4 million in fees. Meanwhile, companies spend years and millions defending instead of improving their products. Individual arbitration actually resolves your specific issue, quickly and efficiently.
We'd rather spend our money making Adjudica better than funding defense counsel's second home. And honestly? Individual arbitration is probably better for you too.
This waiver is a fundamental term of this Agreement. Glass Box Solutions would not enter into this Agreement without this waiver, and the pricing of the Service reflects this allocation of risk.
Severability: If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request (and only that claim or request) shall be severed from the arbitration and may proceed in court in Orange County, California. All other claims shall proceed in individual arbitration.
You're a lawyer. You've seen what class action discovery does to small companies. You've seen the economics of class settlements. We're asking you to resolve disputes the efficient way — one-on-one, focused on your actual issue. That's fair.
These Terms, together with the Privacy Notice, AI Transparency Disclosure, Acceptable Use Policy, and any executed BAA, constitute the entire agreement between the parties regarding the Service.
We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use after changes take effect constitutes acceptance.
If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices under these Terms should be sent to:
To Glass Box Solutions: Glass Box Solutions, Inc. Attn: Legal Department Orange County, California Email: legal@adjudica.ai
(Yes, we'll accept service by email. We're not going to play games with process servers.)
To You: At the email address associated with your Account. Keep it current — that's on you.
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control.
General Inquiries: info@adjudica.ai Support: support@adjudica.ai Legal: legal@adjudica.ai Privacy: privacy@adjudica.ai
By clicking "I Agree," creating an Account, or using the Service, you're confirming that:
These Terms of Service are effective as of February 23, 2026.
Glass Box Solutions, Inc.